AuditEveryCall.InRealTime.
Score agents automatically. Alert supervisors instantly.
See the live audit pipeline in action
Experience ScribeFlow's core pipeline. Play the interactive simulation below to watch real-time transcription, automated script checks, and the final Claude QA Scorecard.
Live Metrics
Live Alerts (0)
Monitor team performance & coaching trends
ScribeFlow doesn’t just review calls — it tracks quality trends across your entire customer support organization. See visual trajectories of agent empathy, compliance scores, and resolution timelines over 30-day windows.
Empathy Trajectory
Automated prompt reviews isolate moments of agent engagement, empathy, and listening.
Agent Benchmarking
Stack-rank teams by compliance scores and overall QA passes to target training where it is needed most.
Supervisor Reporting Panel (Demo)
Engineered for modern contact QA
Deploy an auditing engine that works autonomously. No phone line wiring, softphone installs, or legacy API hooks needed.
Zero-Hardware Dialing
Initiate VoIP call sessions natively in the browser. Call prospects or accept inbound streams on provisioned routing lines with automated disclosure announcements.
Live Scribe Diarization
Audio is routed to ElevenLabs Scribe v2 to create speaker-labeled streams (Agent vs Caller) mapping micro-events like laughter or speech pauses.
Claude QA Scorecards
Our Claude-powered auditing engine scores calls on greeting compliance, empathy, and resolution quality within 5 seconds of call termination.
Real-time Slack Escalations
Flag profanity, customer sentiment drops, or direct escalation phrases immediately to supervisors via pre-configured Slack channel hooks.
Consumption Ledger
Track account balances and estimated remaining call duration down to the second of audited calls. Support auto-refills and invoice billing.
Retention Compliance
Maintain regulatory compliance. Configure custom data-retention intervals with automated cron jobs to purge transcripts for security guidelines.
Simple, consumption-based pricing
Pay only for the minutes you audit. No seat-based licensing fees or complex enterprise lock-ins.
Starter
For small teams starting QA audits
- Pay-as-you-go top-ups
- Scribe v2 Real-time STT
- Standard Claude QA scoring
Team
Monthly commitment bundles
- Discounted monthly rates
- Auto-recharge logic
- Priority transcript pipeline
- Detailed Slack alerts integrations
Scale
For high volume centers
- Volume billing discounts
- Dedicated STT channels
- Custom compliance scorecards
- Dedicated phone onboarding